Sandrine Martin, President

Sandrine leads all operations for QSR Excellence. Sandrine is an expert in customer loyalty, store operations, marketing and merchandising, with over 20 years’ experience in the Quebec retail industry. Naturally leading by example, don’t be surprised if she takes your coffee order next time you come in to one of our restaurants!

Marc Bonspiel, General Manager, Montreal South Shore District

An experienced general manager, Marc knows the world of restaurant, QSR and retail inside out. Marc’s specialty lies in identifying sales opportunities through data & market knowledge, to then mobilize teams and resources to maximize these opportunities. His passion for his work makes Marc a core pillar in Excellence RSR’s success!

Store Spotlight

Isabelle Ste Marie, Manager at Ste Julie

With 20 years of experience, Isabelle has the Tim Hortons brand tattooed on her heart! The satisfaction of her customers is at the center of all her decisions. "The key to customer loyalty? Speed of service, accuracy of orders ... and always service with a smile! "- Isabelle Ste Marie

Join the Team

  • General Manager (coming soon)
  • Team Members (coming soon)

Our mission & values:

Our mission is to focus on growth through operational excellence, superior customer service, employee engagement and strong leadership.

CUSTOMER FIRST

Everything we do is to provide the customer a top-notch experience, whether it is in our restaurants or with our drive-through. We strive for operational excellence and welcoming staff to provide superior service at all times.

HAVE FUN AS A TEAM

All of us at QSR Excellence believe in strong collaboration, trust and integrity within the teams, while having fun in a great atmosphere. We have a strong belief that proving a superior customer experience starts with engaged employees.

BE THE CHANGE YOU SEEK

Accountability, ownership and curiosity are all crucial in striving for excellence while creating strong and caring teams. This means that all our employees contribute to the action plans we want to implement, and have a responsibility to lead in all aspects of their jobs.

MAKE A DIFFERENCE IN OUR COMMUNITY

Taking an active role in our community, supporting causes close to our hearts and giving back is important to us. We take every opportunity we can to participate, whether it is through the sale of our Smile cookies, camp days or other initiatives such as the “Nova Scotia Strong” donuts.